CISCO UCCX or ShoreTel ECC – CCadmin script and power to the Supervisor!
If you have managed a contact center of any size, sooner or later, you will be asked to make a [...]
Compare ShoreTel ECC and CISCO UCCX - Handling Language Options
Anyone who has been deploying telephone systems for any length of time has run into the "language" issue. Though I [...]
Should You Run Your Company from Smartphones?
With an estimated 45 percent of Americans now using smartphones (66 percent for those under 30), it smartphones are starting [...]
UCCX Scripting - "Get Statistics" and manage your call flow dynamically!
Have you ever call into a customer service function, been answered with "all of our Agents are currently busy with [...]
Compare ShoreTel ECC and CISCO UCCX call back from queue scripts!
It is almost expected that a modern call or contact center be able to offer a "call back from Queue" [...]
Compare ShoreTel and CISCO - Extension Mobility Options!
Do you run a business in which the day shift and the night shift share the same telephone instrument? [...]
How to Upgrade your ShoreTel System!
The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple". The process, [...]
Compare ShoreTel ECC and CISCO UCCX Contact Centers!
As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX. The fact of the [...]
New ShoreTel ECC and CISCO UCCX feature - Text Messaging?
We continue to focus on call center strategies that optimize the caller experience by reducing or eliminating wait time. Now [...]
New ECC Feature - Smartphone based "Visual IVR"!
Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone? You lift [...]
Will Technology Kill the Call Center?
We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into [...]
The Hosted VoIP Telephony with 'the most bang for your buck'
Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. [...]