Can you create a "killer" Contact Center Script?
Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection [...]
Run ShoreTel on Vmware Player or Oracle VirtualBox!
With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the [...]
SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!
As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install. [...]
Free Tools for Network Monitoring and VoIP assessments!
A network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of [...]
Holiday Check script is a great learning tool!
Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done [...]
Top 5 Trends Transforming your Contact Center!
The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies [...]
Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?
We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on [...]
Slamming it with ShoreTel Call Manager desktop deployment option!
One of the challenges in any ShoreTel deployment is the desktop Call Manager client installation. You can breeze through [...]
UCCX Cheat Sheet - Agent Log-in in using Extension Mobility!
There is a two step process for logging into the systems if you are a mobile worker. The first step [...]
Repurpose your CISCO 7900 phones as ShoreTel sip Extensions!
The CISCO 7900 series of phones have been a very popular handset in the "hosted" PBX space. CISCO discourages the [...]
Deploying VoIP in the Cloud or rolling your own "hosted PBX" - Part 1 Server Deployement
The entire subject of Virtualization and all things "cloud" has become something that even none technical people talk about. [...]
How to install the ShoreTel Virtual Switches!
Virtualization has significantly altered the options available for your choice of deployment models. With the introduction of ShoreTel 14.2 you [...]