ShoreTel V14 Real-time Diagnostic and Monitoring Dashboard
I am found of repeating that "product development is a process not an event"! Though the marketing folks need [...]
ShoreTel Version 14.2 is "Virtually there"!
We have previously argued that ShoreTel should shed the hardware business and focus on software development only. Just our opinion [...]
ShoreTel Stock Update - Should Mitel and ShoreTel Merge?
Back in the summer we did a blog on ShoreTel from a Shareholders perceptive. There were a number of [...]
WebRTC to change the Contact Center For Ever! Enter Amazon Mayday Button!
Last month we wrote that we believed that webRTC had the potential to change the business communications landscape forever especially [...]
UCCX Scripting - Working with XML documents
When writing call control scripts for Contact Centers (ShoreTel ECC, CISCO UCCX ) do you really have to start over [...]
WebRTC, ShoreTel ECC and CISCO UCCX?
What is WebRTC? Think of it as a teleconferencing system built right into your browser! For some time [...]
A Cure for the common Hold?
The Symptoms - Help! My on-hold recording warbles like a wounded canary! If your customers are kvetching over the aches and [...]
Hacking ShoreTel!
I though I had seen it all! When you have been involved with the design, deployment and management of customer [...]
In search of the Killer Contact Center Script (UCCX or ECC)!
The "Killer UCCX Contact Center Script" After your first 100 or so Contact Center Scripts, you begin to wonder if [...]
Most Annoying Business VoIP Marketing Gotcha's
If you have ever tried to decide on a new hosted business VoIP solution for your company, then you have [...]
What is going on at ShoreTel now?
I very seldom comment, in this technology blog, on company policy and just try to stay focused on VoIP. This time I [...]
Open Letter to CISCO Certification Management!
Martin Sloan CCIE Voice Candidate #211151677 speaks for the entire CCIE Candidate community (DrVoIP included) when he wrote the following [...]