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Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!
What is a route or dial plan? Most if not all phone systems provide for route plans and calling or [...]
Trouble Shooting ShoreTel ECC Scripts
ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways. Though we are [...]
CISCO Version 11 - New "Conference Now" feature!
Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, [...]
CISCO Configuration Professional Express
When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a [...]
Cloud based Next Gen Firewalls?
Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, [...]
Put your ShoreTel to work automating "Interviews" and "Surveys"
Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the [...]
Quick Peek at ShoreTel Connect - What's in ShoreTel V15!
Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version [...]
UCCX Instant Contact Center "Killer Script" $295?!
The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy [...]
ShoreTel adds Siri features with SpeechBridge!
Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to [...]
Contact Center Remote Agent Locator!
We recently had a request for an “emergency locator” application with a different twist. Historically, we have written a number [...]
HA server in “Split Brain” mode?
What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between [...]
Upgrading CISCO with Prime Collaboration Provisioning
Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. [...]