Amazon Connect voice prompts with POLLY text to speech.
One of the most challenging implementation tasks for an implementation engineer or application developer is getting the client stake holders [...]
Lex a conversational voice interface for Amazon Connect call trees.
Historically touch tone "call trees" have over populated the IVR landscape prompting callers to "Press 1 for this and Press [...]
Amazon Connect Custom Integration tools!
If you have taken the time to experiment with AWS Connect and the creation of a cloud call center instance, [...]
Amazon Connect Arrange a Call Back from Queue?
Setting up options for Callers waiting in Queue for "the next available representative" often include offering a call back option. [...]
Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!
Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP [...]
Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of [...]
Front End your Call Center with Twilio Appointment Reminder!
Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in [...]
Why your call center needs "TEXT" solutions!
21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some [...]
The Achilles Heel of all Cloud Based Call Centers!
The Cloud Call Center Problem Statement! A very common call center requirement is the ability to route a call based [...]
DrVoIP CISCO CIPTV2 CCNP Collaboration 300-075 Study notes!
OverView of 300-075 Content Like many other working VoIP Engineers, I have had to upgrade my CCNP yet again. The [...]
Amazon Connect Call Center Deployment Check List!
Building an AWS Call Center is the definition of a "Disruptive" technology"!
AWS Connect - A Game Changer! It has been almost a year since we first took a look at the [...]