Don't Look now you've been hacked - part 2 (useful tools for awareness)!
Big Brother is Watching! The thought of people being concerned that NSA is listing and monitoring their activities is a [...]
Looking for a UCCX Wall Board? - VSR2 has the vision!
If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the [...]
Don't look now but you have been hacked!
Hackers at the Front Door? Most every home and business office now has a firewall that separates your internal computer [...]
ShoreTel Virtual Trunk Switch - Configuration and License impact!
ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference [...]
Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.
My First Hack? When I was a little kid, back when there was black and white TV sets and 33 [...]
Can you create a "killer" Contact Center Script?
Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection [...]
Run ShoreTel on Vmware Player or Oracle VirtualBox!
With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the [...]
SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!
As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install. [...]
Free Tools for Network Monitoring and VoIP assessments!
A network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of [...]
Holiday Check script is a great learning tool!
Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done [...]
Top 5 Trends Transforming your Contact Center!
The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies [...]
Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?
We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on [...]