Slamming it with ShoreTel Call Manager desktop deployment option!
One of the challenges in any ShoreTel deployment is the desktop Call Manager client installation. You can breeze through [...]
UCCX Cheat Sheet - Agent Log-in in using Extension Mobility!
There is a two step process for logging into the systems if you are a mobile worker. The first step [...]
Repurpose your CISCO 7900 phones as ShoreTel sip Extensions!
The CISCO 7900 series of phones have been a very popular handset in the "hosted" PBX space. CISCO discourages the [...]
Deploying VoIP in the Cloud or rolling your own "hosted PBX" - Part 1 Server Deployement
The entire subject of Virtualization and all things "cloud" has become something that even none technical people talk about. [...]
How to install the ShoreTel Virtual Switches!
Virtualization has significantly altered the options available for your choice of deployment models. With the introduction of ShoreTel 14.2 you [...]
ShoreTel V14 Real-time Diagnostic and Monitoring Dashboard
I am found of repeating that "product development is a process not an event"! Though the marketing folks need [...]
ShoreTel Version 14.2 is "Virtually there"!
We have previously argued that ShoreTel should shed the hardware business and focus on software development only. Just our opinion [...]
ShoreTel Stock Update - Should Mitel and ShoreTel Merge?
Back in the summer we did a blog on ShoreTel from a Shareholders perceptive. There were a number of [...]
WebRTC to change the Contact Center For Ever! Enter Amazon Mayday Button!
Last month we wrote that we believed that webRTC had the potential to change the business communications landscape forever especially [...]
UCCX Scripting - Working with XML documents
When writing call control scripts for Contact Centers (ShoreTel ECC, CISCO UCCX ) do you really have to start over [...]
WebRTC, ShoreTel ECC and CISCO UCCX?
What is WebRTC? Think of it as a teleconferencing system built right into your browser! For some time [...]
A Cure for the common Hold?
The Symptoms - Help! My on-hold recording warbles like a wounded canary! If your customers are kvetching over the aches and [...]