Compare ShoreTel ECC and CISCO UCCX Contact Centers!
As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX. The fact of the [...]
New ShoreTel ECC and CISCO UCCX feature - Text Messaging?
We continue to focus on call center strategies that optimize the caller experience by reducing or eliminating wait time. Now [...]
New ECC Feature - Smartphone based "Visual IVR"!
Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone? You lift [...]
Will Technology Kill the Call Center?
We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into [...]
The Hosted VoIP Telephony with 'the most bang for your buck'
Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. [...]
Compare ShoreTel and 3CX - Part 1 License Strategy
The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone [...]
Configure redundant static WAN routes when ShoreTel is in the data center?
Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during [...]
Backing up your iPBX Call Center, what is your plan?
"The Check is in the Mail"; "I gave at the office"; "The software if fully tested and bug free"; "We [...]
ShoreTel SIP, Mobility Router & the Firewall (Part 1)
This is not a SIP tutorial, only an overview on the issues that impact remote SIP phones on any iPBX. [...]
How to Ring more than 16 phones in a ShoreTel Hunt Group?
How to ring more than 16 phones in a ShoreTel Hunt Group? Can't say that we recommend this strategy, but [...]
What is new in ShoreTel 13?
There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel [...]
ShoreTel SIP Trunks meet the Scopserv!
Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be [...]