What is new in ShoreTel Version 11/12?
Software development is a process, not an event. Having said that, from time to time, we have an event. The [...]
First Look at ShoreTel Mobility Router
The ShoreTel Mobility Routers (aka SMR) is an exciting product that can make fixed/mobile convergence a reality! It builds heavily on [...]
Stupid phone trick #7 – How to make iPhone calls from my ShoreTel handset!
Yeah, I am sure you were just dying to know how to call your iPhone and have your ShoreTel phone [...]
Virtualize your ShoreTel Contact Center or ECC on ESXi?
Running the ECC on a virtual server is “not a supported configuration”, but will it work? Often we encounter installed [...]
Have you set your Holiday Phone Message Schedule yet?
It was the night before Christmas and all through the house not a create was stirring, except the technical support [...]
Virtualizing your ShoreTel or CISCO VoIP Deployment!
Virtualization is an emerging area that is making a significant change in enterprise infrastructure planning, implementation and operation. The [...]
Implementing Active Directory Integration with ShoreTel 11
Historically I have recommended that the ShoreTel server not be a computer in your domain. To many times, an [...]
ShoreTel QOS on CISCO Switches?
Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions. Generally you are [...]
ShoreTel “Twinning” ring your desk and cell at the same time!
So there I am, on the my desk phone, talking to some very important client and I now have 45 [...]
ShoreTel Browser Based Call Management Options!
If you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose [...]
Extension Number, Phone Device, or User?
Is a phone, an Extension Number (e.g. DN) and a User the same entity? Does the User define the Extension [...]
Skills Based Routing in the ShoreTel Enterprise Contact Center!
Assuming there is more than one Agent available to service an inbound contact center call, a “skill” level can be [...]