Creating a “Personal Workgroup” to help answer your phone!
One of the great attributes of a Personal Call Manager, is the multiple call appearance functionality. When you have an [...]
ShoreTel Version 10+ “Find Me/ Follow Me” Enhancements!
Mobility and Office Extensibility continue to be "must have" feature sets for success in todays hyper competitve market place. [...]
ShoreTel Compatible Audio Conference Bridge on a Plug Server?
The Sheevaplug computer is an amazing appliance! Think of the applications you could create on this 3 watt PC often confused as [...]
Log Blog – Debugging ShoreTel Voice Mail with vmail.log
We should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both [...]
ShoreTel ECC – the powerful “change call profile” scripting tool!
Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User [...]
Install your ShoreTel Call Manager on your Apple iPad
On more than one occasion I have actually had to telnet into a clients router or switch using nothing more [...]
“Call flow” the callers experience when reaching your business!
Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump". [...]
ShoreTel Route a Call based on Area Code or Mood
"Can we route calls to a Workgroup based on the Area Code of the Caller", asks our intrepid Sales representative! [...]
ShoreTel Phone Security and the Terminated Employee ( a lesson in User Groups)
Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from [...]
QOS for ShoreTel VoIP Deployments!
Setting up QOS on your routers to support ShoreTel VoIP across a WAN connection requires that you employ some creativity [...]
ShoreTel Database Replication and Manipulation of MAXDBQUERIES!
It really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration [...]
ShoreTel Enhanced Workgroup Services!
Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To oversimplify, this meant [...]