PDF and Email those ShoreTel Historical Reports!
“Historically”, excuse the pun, we always had a challenge with ShoreTel Contact Center Historical report!There were two issues.First, though you [...]
To VLAN or not to VLAN, that is the question!
An assumption in this blog is that if your company has a "network administrator" on staff, you have a network [...]
The ShoreTel Workgroup Monitor Kicks Butt!
As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! [...]
How to create ShoreTel AA and ECC audio Files!
You can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any [...]
ShoreTel PCM 9.1 Microsoft Installation Error
When installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service [...]
More on ShoreTel V switches!
When installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage [...]
ECC Medical Applications
With all the talk about "health care" you would expect growing demand for more application integration for this particular industry [...]
The ShoreTel Prefix Option
In this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they [...]
ShoreTel Contact Center Overflow Concepts and Direct Calls to Agent!
I would like to kill call center challenges with one blog! In many call center environments, it is possible [...]
More on ShoreTel LLDP - follow up to previous blog post!
This is a follow up post to an earlier post on LLDP-MED. VoIP phones on the market today follow the [...]
How to cause a ShoreTel phone to dial from within Outlook
We see a lot of request that can be summarized as "can we dial from within<(insert your favorite application [...]
Putty Telnet into ShoreGear SG50V/SG90V
We had a lot of requests for examples of telneting into the SG Voice switches, so we though we would [...]