Tag Archive for: User Permissions

Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!
Business Managers, Legacy Services, Multi-vendor Telephony, Technical ManagersWhat is a route or dial plan?
Most if not all phone systems provide for route plans and calling or "class of service" privileges. The dial plan defines the over all numbering system used through out the system. For example, how many digits…

Compare ShoretTel and CISCO Part 3 – Users and phones
Business Managers, Legacy Services, Multi-vendor Telephony, Technical ManagersAll of the architecture "geek speak" aside, CISCO and ShoreTel have fundamental "cultural" differences that defines their approach to the entities of a "phone" and a "user". Simply stated in the ShoreTel world a phone can not exist…

ShoreTel Version 12 – Configuring Users Part 1
Legacy Services, ShoreTel & Mitel, Technical ManagersAdding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform. We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers,…

ShoreTel Phone Security and the Terminated Employee ( a lesson in User Groups)
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersRecently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from his cell phone! We have so many technology options for mobility today that the HR deparment most be going nuts…
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