Tag Archive for: Licensing

ShoreTel Gotcha illustration

TOP ShoreTel Connect Installation Gotcha's !

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So you are upgrading to ShoreTel Connect!  Watch out for these blistering hot spots: Assume you have a call center that works three shifts, with 15 Agents per shift.  In the Pre-Connect world, you would define 45 agents but you would only…
ShoreTel Collaboration Server a new Version 12 Appliance

A ShoreTel Workgroup is a Contact Center for the rest of us!

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We have been working around the call center space for a long time.  Actually, it is our first love! Does everyone need a full blown Contact Center?   If you have a real boiler room operation, with shifts of agents that are heavily manged,…
MacBook laptop

A ShoreTel Communicator for the Mac?

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We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac's throughout their enterprise.   We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic…
ShoreTel user configuration video preview

ShoreTel Virtual Trunk Switch - Configuration and License impact!

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ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA…
3CX telephone administration screen

Compare ShoreTel and 3CX - Part 1 License Strategy

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The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone Solutions.  In large part a legacy "flat tax"  from the old TDM world, phone system suppliers continue to license based on…
3CX software administration screen

3CX a Contender along with ShoreTel and CISCO For the SMB!

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Lately, we have been playing with a Windows based solution offered by 3CX.  We remember the "UnPBX" products of the late 90's early 2000!  There were a few companies that tried to build PBX systems on Microsoft Platforms like Windows NT.  …
What is new in ShoreTel Contact Center Version 7

What is new in ShoreTel Contact Center Version 7?

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ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.    The product has a number of…
What is new in ShoreTel Contact Center Version 7

First Look at ShoreTel Mobility Router

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The ShoreTel Mobility Routers (aka SMR) is an exciting product that can make fixed/mobile convergence a reality! It builds heavily on inherent SIP functionality in call setup, call flow and Session Description Protocol. It acts as both a SIP client and as a SIP proxy server (e.g. B2BUA). If you are comfortable with SIP protocol, the SMR is a relatively simple device to understand. The products primary contribution to the state of the art is the ShoreTel Roam Anywhere Client (aka SRAC) and the fact that it is available now; it works and there are plenty of reference accounts.
What is new in ShoreTel Contact Center Version 7

Extension Number, Phone Device, or User?

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Is a phone, an Extension Number (e.g. DN) and a User the same entity?   Does the User define the Extension number?  Does the User define the Phone?   What is the difference and why would you care?   You care when you have to separate…
What is new in ShoreTel Contact Center Version 7

How does a ShoreTel SBS compare to a CISCO CCME in $?

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I am always being asked to compare ShoreTel and CISCO in one or another area.    CISCO has a family of products that range from the UC500 through the CCME and on to the full blown Unified Communications Call Manager.    One way to compare…
What is new in ShoreTel Contact Center Version 7

ShoreTel compatible audio conference server?

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SIP trunks can be used for a wide variety of call processing  solutions, some of which are very cost effective as in Free!   We have used  SIP tunks to interconnect ShoreTel systems over the Internet, complete with four digit dialing between…

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