Tag Archive for: Customer Profiles

Dextr Flex agent dashboard

Agent Step-by-Step Guide

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Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM.  Customer Profiles and Cases are powerful capabilities that are now integrated in the "pay only for what you use" cloud based…
Contact message laptop illustration

Amazon Connect adds a CRM package?

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Is Amazon building a CRM Competitor? Amazon Connect continues to innovate and is adding new features at an accelerated rate.   They do not seem to be leaving any flesh on the bones for other third party providers and seem to be taking aim…

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