Tag Archive for: VoIP Economics

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Building an AWS Call Center is the definition of a "Disruptive" technology"!

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AWS Connect - A Game Changer! It has been almost a year since we first took a look at the AWS Connect Call Center service and what a year it has been.   Since it's pubic release, AWS is most likely the fastest growing Call Center solution in…
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The Hosted VoIP Telephony with 'the most bang for your buck'

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Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From…
3CX telephone administration screen

Compare ShoreTel and 3CX - Part 1 License Strategy

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The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone Solutions.  In large part a legacy "flat tax"  from the old TDM world, phone system suppliers continue to license based on…
Hosted PBX network diagram

Hosted “virtual” phone system or own your own?

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We are often asked for an opinion on the subject of what is better solution: a hosted "virtual" PBX or owning your own phone system?    Lets take a look a quick look at both solutions and see if anything stands out as making one solution…
Hosted PBX network diagram

Trends - Part 2 the impact of SIP

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Lets take a look at the impact of SIP – Aide from the pure technology play, SIP represents a fundamental change in the economics of the telecommunications market. The carriage of telecommunications has been in transition with a steady migration…
Hosted PBX network diagram

Trends in the PBX equipment market - Part 1

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From time to time a new technology comes along that causes a dramatic paradigm shift with significant economic impact. As it relates to the customer premise telecommunications world, there are a number of trends that have the potential of dramatically…
Hosted PBX network diagram

Is the Economy good for VoIP?

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Has the economy hit VoIP? My thinking is that it has and in a very positive way for both integrators and voip service providers. Throughout my career I have always been amazed at the number of traditional key telephone systems sold into the…

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