Tag Archive for: Customer Engagement

AI for Small to Medium Businesses book cover

AI for Small to Medium Businesses

, ,
AI for Small to Medium Businesses A Practical Guide to Solving Real Business Problems with AI Artificial Intelligence is everywhere. Every day there's another announcement, another chatbot, another promise that AI will…
Amazon Connect agent and customer illustration

Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!

, ,
Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, the other's stuck in a queue playing elevator music. Well, buckle up, because integrating them with Amazon Connect is like giving…
Customer text messaging across devices

Can I text your Enterprise Contact Center?

, ,
Phone only 'call centers' have been rapidly replaced with 'contact centers' that can also handle email and chat communications.  Customers want more options for interacting with companies they buy products and services from.  Chat requires…
Enabling Chat on your Website with ShoreTel ECC 7

Enabling Chat on your Website with ShoreTel ECC 7

, , ,
When someone is on your website, it is like they entered your store. Clearly, they have an interest in what you are about or they would not be there. It is at this moment that they are most receptive to learning about your product and services.…

Showing 4 of 4 posts. End of results.

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.