Tag Archive for: Network Latency

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Real-Time Language Translation in Amazon Connect — Without Bots

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Global customer service has always faced a hard limitation: language. Until now, solving it usually meant IVR language trees, offshore agent pools, or pushing customers to yet another chatbot. Each option adds friction — and often…
Ping command output

ShoreTel lsp_ping and the SG-Vphone coma!

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Ping a network engineers best friend! Most network folks are comfortable with a standard Ping command.    Some even know that you can add options to ping to set packet size and repetitions, but at the end of the day, Ping is a level three…
Ping command output

QOS for ShoreTel VoIP Deployments!

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Setting up QOS on your routers to support ShoreTel VoIP across a WAN connection requires that you employ some creativity in your configuration.   Think of Class Marking as a way of “coloring” packets so that the routers no how to treat…
Ping command output

VoIP QOS Network Monitoring and Pathview Cloud!

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Trouble Shooting VoIP issues in a multi-site deployment is a challenge to even the most talented network engineer. It is often difficult to determine what is a voice equipment issue and what is an issue aggravated by a network conditions. As…
Ping command output

VoIP is Intimate

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A VoIP deployment is an act of intimacy.  One of the great challenges for the deployment team is defining the demarcation point between the phone system, the network and the various applications that integrate withe the phone system.   Clearly,…

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