Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, the other's stuck in a queue playing elevator music. Well, buckle up, because integrating them with Amazon Connect is like giving…

Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired land line phones calling for tech support,  or to make an appointment or to check on the status of an outstanding order!   These folks are rushing…

Last month we wrote that we believed that webRTC had the potential to change the business communications landscape forever especially as it related to contact centers!  Little did we know that in less than a month, Amazon would do just that…