Tag Archive for: Amazon DynamoDB

Toll free telephone number illustration

Would you answer a call from a toll free number?

, , ,
Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls.   Calls either made manually by an Agent in an outbound contact center, or an auto dialer or campaign dialer.   Generally, in…
Amazon Connect direct telephone call illustration

Enable Callers to Dial an Agent Direct?

, ,
Direct Dial and Agent? Not every contact center wants callers to be able to dial a specific agent directly.  In fact, more times than not, it is discourage entirely.  Certain enterprises however find it a real necessity.   Customer service…
AWS contact center SMS agent illustration

How can an Agent Originate an SMS message in Amazon Connect ! - Part 2 Routing the Return Message

, ,
SMS Return Message Routing In part 1 of this blog we looked at three options that enable an Agent to make originate an SMS message: Option 1 - User a TASK Template Option 2 - Create an HTML Form (DrVoIP favors this approach) Option…
SMS alert icon

Membership notification system using AWS Pinpoint SMS!

, ,
The Challenge! We had a voice notification system setup to alert member of our "club" about meetings and special events.  It consisted of a Dynamodb table that listed the phone numbers of the club membership; several lambda functions to access…
Voice alert icon

Amazon Connect Emergency Notification System

, , ,
Emergency Notification? There are a number of use cases for an application that can process a list of contacts to be notified by voice message of an impending event.  The event may be an emergency or  a notification of a community activity…
Telephone keypad call options

Direct Extension Dialing and queue based Voice Mail for Amazon Connect!

, ,
Call Center with PBX like features? One of the most requested features folks deploying Amazon Connect typically ask for is the ability to directly dial an extension to reach a specific agent or team member.   Clearly Amazon Connect is not…
Contact center checklist icon

Amazon Connect "Auto Post Call Customer Survey"?

, ,
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
Child using a telephone

Give Amazon Connect Phone system features with "Dial by Name" functionality

, ,
use LEX to enable a "dial by name" directory and give your call center phone system like features!
Contact center headset icon

What makes up a basic Amazon Connect Call Center?

, , ,
AWS Connect is simple to setup, but you may need some software engineering assistance to take advantage of other AWS Services!
AWS consultant developer and DevOps certification badges

Building an AWS Call Center is the definition of a "Disruptive" technology"!

, ,
AWS Connect - A Game Changer! It has been almost a year since we first took a look at the AWS Connect Call Center service and what a year it has been.   Since it's pubic release, AWS is most likely the fastest growing Call Center solution in…

Showing 11 of 11 posts. End of results.

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.