Queue Metrics Insights

Tag Archive for: Queue Metrics

Amazon Connect Historical Reporting and Query Language!

Amazon Connect, Business Managers, Reporting & Optimization, Technical Managers

Slice and Dice your Contact Records! Dextr now has a full Historical Reporting Engine for Amazon Connect. A new ICON has been added to the dashboard navigation panel, when clicked brings you into the Historical report generator. …

UCCX Scripting - "Get Statistics" and manage your call flow dynamically!

Cisco & UCCX, Legacy Services, Technical Managers

Have you ever call into a customer service function, been answered with "all of our Agents are currently busy with other customers, please wait and the next available customer service representative will be right with you" and then waited and…

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Tag Archive for: Queue Metrics

Amazon Connect Historical Reporting and Query Language!

UCCX Scripting - "Get Statistics" and manage your call flow dynamically!

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