Tag Archive for: Outbound Dialing

Cybersecurity training and certification illustration

Why work with DrVoIP?

,
Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign dialer!
Amazon Connect demonstration experience illustration

Campaign Dialer History and the Current State of the Art in Amazon Connect

, , ,
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same year, DrVoIP installed its first Amazon Connect instance for a paying client. Having decades of experience building…
AWS messaging agent illustration

How can an Agent Originate an SMS message in Amazon Connect !

, ,
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, using Pinpoint services.  Typically, you would create a new project, enable SMS and then use SNS to trigger a lambda function to…
Voice message mobile illustration

Amazon Connect - Play Pre-Recorded messages to remote Voice Mail?

, ,
Recorded Message Use Case In an outbound  call center an agent may make several hundred phone calls each and every working day.     When the person they dialed does not answer and the call is forwarded to voice mail, the Agent leaves a…
Tips tricks and secrets illustration

Amazon Connect - Setting Caller ID and Name for Outbound dial by Agents

, ,
Amazon Connect Caller ID Name and Number basics! Historically, the only caller ID you can send, is that of a phone number that actually appears on your Amazon Connect instance.  This has now been modified and AWS will let you send the CID…
Callback illustration

Amazon Connect Deep Call Back Option! - a lesson in Contact Attributes

, ,
The Call Back Dilemma ! It is now common place to hear an option while you are on hold in a call center that suggests "If you would like to arrange a call back when an agent is available, press 1 or continue to hold for the next available agent". …
Callback illustration

Trouble Shooting ShoreTel SGT1 Caller ID

, ,
Caller ID is an interesting area and we see a variety of client request regarding this functionality. On analog lines, there is not much room for configuration. Generally this information is transmitted as FSK (i.e. modem tones) in either the…
Callback illustration

ECC Medical Applications

, , ,
With all the talk about "health care" you would expect growing demand for  more application integration for this particular industry vertical!  The ShoreTel Enterprise Contact Center can process "dial lists" that enable the system  to make…
Callback illustration

ShoreTel ECC Abandoned Call - Call Back and Dial List applications!

, , ,
The ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought the features are somewhat similar, they work in different applications and not all for these features are…

Showing 9 of 9 posts. End of results.

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.