Tag Archive for: Amazon Pinpoint

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Campaign Dialer History and the Current State of the Art in Amazon Connect

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A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same year, DrVoIP installed its first Amazon Connect instance for a paying client. Having decades of experience building…
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How can an Agent Originate an SMS message in Amazon Connect !

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Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, using Pinpoint services.  Typically, you would create a new project, enable SMS and then use SNS to trigger a lambda function to…
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Membership notification system using AWS Pinpoint SMS!

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The Challenge! We had a voice notification system setup to alert member of our "club" about meetings and special events.  It consisted of a Dynamodb table that listed the phone numbers of the club membership; several lambda functions to access…
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Amazon Connect Configuration Best Practices – Part 3 After Hours Call Flow with SMS!

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You can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!

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