Performance Metrics Insights

Tag Archive for: Performance Metrics

DrVoIP contact center free trial illustration

Free Trial Demo Center !

Amazon Connect, Business Managers, Planning & Migration

Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for you to try with up to 5 of your own team members. We provide a dedicated phone number, a custom greeting with your company…

Amazon Connect Historical Reporting using Dextr Flex!

Amazon Connect, Business Managers, Reporting & Optimization, Technical Managers

Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!

Dextr has a new Agent Performance Widget!

Amazon Connect, Business Managers, Reporting & Optimization

New agent performance management widget update for the Dextr dashboard is now available!

Customer Service by the Numbers - brightmetrics!

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For this reason key performance indexes are absolutely essential to the success of any customer service environment. How many contacts…

Looking for a UCCX Wall Board? - VSR2 has the vision!

Business Managers, Cisco & UCCX, Legacy Services, Technical Managers

If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim. There is a wealth of unsupported "freeware" solutions on the net, generally the failed result of…

Call Center Design

Business Managers, Legacy Services, Telephony Archives

It is very normal to start planning a call center around the concept of DNIS, Groups, Agents and Skills. Experience has taught us, however, that call center design needs to start with a more important concept. Call Centers are performance…

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