Tag Archive for: Contact Center Migration

DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

DrVoIP named Amazon Connect Service Delivery Partner

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For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, recognizing that DrVoIP improves…
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Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!

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Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP was able to satisfy with Dextr dashboard!   The client had a ShoreTel deployment that used ShoreTel Workgroups. ShoreTel…
Amazon Connect contact control panel

AWS Connect Contact Center - Our First Impressions & Demo!

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How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago learned to use AWS if we want to get our projects completed on schedule and get paid!  Most scripting work in ShoreTel or…
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A Five9 Call Center "cloud" migration success story!

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Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a premise based solution to a virtual call center.      Though the existing premise call center had performed faithfully for a number…

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