Tag Archive for: Audio Files

Audio editing waveforms

Editing ShoreTel System Prompts or WTF is a PHR file?

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"Welcome to the ShoreTel Conferencing" sounds like a commercial announcement and many system owners want it changed! After all they just paid a big whack of money to own a brand new brilliantly simple phone system! Now when they have a client…
Audio editing waveforms

ShorTel Tech Tip – Bulk Sound File Converter for WAV to ShoreTel format or CISCO format!

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We have previously posted a blog on the creation of ShoreTel WAV files using the Call Manager the desired result.  This is clearly a readily available tool and can reliably be used for small Automated Attendant greetings and to meet other WAV…
Audio editing waveforms

Log Blog – Debugging ShoreTel Voice Mail with vmail.log

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We should probably do several blogs on logs!   Logs to an engineer are like finger prints to a cop!   Both professionals need to play “detective” and gather all the hints they can in an exhaustive effort to figure out what went wrong!  …
Audio editing waveforms

Fun with ShoreTel Voice Mail

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Stuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
Audio editing waveforms

How to create ShoreTel AA and ECC audio Files!

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You can hardly install a Automated Attendant with out creating the Audio files!    If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before…
Audio editing waveforms

The missing ShoreTel Beep!

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In both ShoreTel Release 8 and 9 there is a very interesting behavior that will ultimately bring a client call to your support center.   The behavior is most obvious in a multi-site deployment in which there is only one HQ server providing…

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