Agent Productivity Insights

Tag Archive for: Agent Productivity

Amazon Connect Pick a Caller from Queue?

Agent Experience, Amazon Connect, Business Managers, Technical Managers

Would You Let Agents “Cherry Pick” Callers from the Queue? Not everyone agrees with the idea—but in some situations, allowing agents to “cherry pick” callers can save time and improve the customer experience. By default, Amazon…

Amazon Connect - Play Pre-Recorded messages to remote Voice Mail?

Agent Experience, Amazon Connect, Technical Managers

Recorded Message Use Case In an outbound call center an agent may make several hundred phone calls each and every working day. When the person they dialed does not answer and the call is forwarded to voice mail, the Agent leaves a…

Contact center and mobile pricing illustration

Dextr has a new Agent Performance Widget!

Amazon Connect, Business Managers, Reporting & Optimization

New agent performance management widget update for the Dextr dashboard is now available!

The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

Agent Experience, Amazon Connect, Business Managers

Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!

Creating a “Personal Workgroup” to help answer your phone!

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

One of the great attributes of a Personal Call Manager, is the multiple call appearance functionality. When you have an active phone call you can actually see a new call ring in, on your screen. I like to think of this as “priority…

Priority Call Management?

Business Managers, Legacy Services, ShoreTel & Mitel

Are all your customers equal? Every business owner, large or small knows the answer to that question and the answer is no! We have Platinum, Gold, Silver and Bronze customers, each of which represents a different value to the business.…

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