Tag Archive for: Customer Support

Amazon Connect remote agent illustration

Amazon Connect Video Update:

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Transforming Customer Service with Visual Interaction In April 2022, we introduced our first blog and demo showcasing the integration of video into call centers using Amazon Connect. Since then, the potential applications for video in customer…
Video call center consultation photograph

Adding Video to your Amazon Connect Contact Center

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Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember a team building exercise in communications in which all the team mates sat with their back to the grease board at the front of…
Contact center messaging channels illustration

Why would you text a picture to your Amazon Connect call center?

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Sending Text messages with pictures to your call center can be a major time saver ...

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