Tag Archive for: Call Profiles
ShoreTel ECC – the powerful “change call profile” scripting tool!
Legacy Services, ShoreTel & Mitel, Technical ManagersCall Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User definable. ( Actually, to be absolutely correct, we need to acknowledge that "Skill Sets" are another type of call profile,…
ShoreTel Enterprise Contact Center "Change Call Profile" icon
Legacy Services, ShoreTel & Mitel, Technical ManagersHow many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from ShoreTel clients is the analysis of Automated Attendant key strokes. With in the ShoreTel iPBX there are probably several ways to implement…
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