Tag Archive for: Agent Assist

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Your Amazon Connect Platform Changed in 2026. Did Anyone Tell You?

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Your Amazon Connect Platform Changed in 2026. Did Anyone Tell You? At the beginning of 2026, AWS began rolling out a remarkable range of new Amazon Connect capabilities. Existing contact centers can now take advantage of AI-powered customer…
Amazon Connect and Bedrock agentic architecture comparison

Where Contact Center AI Stops — and Agentic Applications Begin

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Not all AI is agentic - by design Artificial intelligence is moving quickly, and with that speed comes confusion — especially when very different technologies are described using the same words. Amazon Connect’s recent release…
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Using AI in your Call Center?

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Amazon Connect Meets AI AI in the contact center isn’t new — it just has a new spotlight. Everyone’s talking about “adding AI” as if it were invented last year. The truth is, you’ve probably been using AI for years without realizing…
AI contact center modernization illustration

Amazon Connect Call Center Frequently Asked Questions!

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Executive Summary: Why Modern Contact Centers Win Amazon Connect is no longer just a cloud phone system. With integrated AI, real-time transcription, automated summaries, and intelligent agent assist, it becomes a measurable performance…

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