Tag Archive for: System Administration

Call recording telephone icon

Recording ShoreTel phone calls!

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Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside the call center.    There are any number of reasons to record calls for including compliance, clarity and…
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CISCO Version 11 - New "Conference Now" feature!

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Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, ShoreTel and CISCO are no different.    CISCO, like ShoreTel,   had "meet me" conference facilities, but…
Disaster recovery cartoon

CISCO Configuration Professional Express

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When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a PRI and mistakenly pointed a browser at the LAN Interface while searching for the CUCM URL!   Sometimes accidents result in new information. …
Cisco Prime Collaboration Deployment interface

Cisco Prime Collaboration Deployment—Lessons learned!

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Upgrading is always a challenge! Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. The technology for VoIP solutions has become increasingly more complex with many touch points that…
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ShoreTel fail over options using Vmware – Part 3 the “HA" and "FT" Option!

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A quick review of vocabulary before we go into this subject any further.    First when we refer to vSphere, we are talking about the entire VMware ecosystem and all of its components.   It is just a short hand for the entire system solution.   …
Audio editing waveforms

Editing ShoreTel System Prompts or WTF is a PHR file?

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"Welcome to the ShoreTel Conferencing" sounds like a commercial announcement and many system owners want it changed! After all they just paid a big whack of money to own a brand new brilliantly simple phone system! Now when they have a client…
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Slamming it with ShoreTel Call Manager desktop deployment option!

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One of the challenges in any ShoreTel deployment is the desktop Call Manager client installation.   You can breeze through the complexity of a ShoreTel multi-server, multi-site deployment only to be foiled when the desktop clients need to be…
ShoreTel and Cisco comparison logos

Compare ShoreTel ECC and CISCO UCCX Contact Centers!

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As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX.   The fact of the matter is they are both really excellent solutions and very similar in many respects.   Historically, ShoreTel has had a…
Compare ShoreTel & CISCO Part 2 – System Admin Portal

Compare ShoreTel & CISCO Part 2 - System Admin Portal

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All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system "dial plan"; trunk groups, call flow options, phone…
ShoreTel user configuration video preview

ShoreTel Version 12 – Configuring Users Part 1

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Adding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform.  We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers,…
What is new in ShoreTel Contact Center Version 7

What is new in ShoreTel Contact Center Version 7?

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ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.    The product has a number of…
What is new in ShoreTel Contact Center Version 7

ShoreTel System Administration Version 12

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We have not had an update to our System Administration video series since Version 8.    System Administration had not significantly changed over the various new releases, so we did not feel the need to do an update.  Our Version 8 stuff is…

Showing 12 of 25 posts

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