Tag Archive for: System Administration
Have you set your Holiday Phone Message Schedule yet?
Legacy Services, ShoreTel & Mitel, Technical ManagersIt was the night before Christmas and all through the house not a create was stirring, except the technical support team! It does not matter what holiday it is, the result is always the same. At 4:45PM the day before the Holiday our Call…
Implementing Active Directory Integration with ShoreTel 11
Legacy Services, ShoreTel & Mitel, Technical ManagersHistorically I have recommended that the ShoreTel server not be a computer in your domain. To many times, an Active Directory administrator will create a new Group Policy and forget about the ShoreTel user account. The end result is a down…
ShoreTel Phone Security and the Terminated Employee ( a lesson in User Groups)
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersRecently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from his cell phone! We have so many technology options for mobility today that the HR deparment most be going nuts…
ShoreTel Database Replication and Manipulation of MAXDBQUERIES!
Legacy Services, ShoreTel & Mitel, Technical ManagersIt really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration database. Depending on the system, you might find a database engine that ranges in complexity from…
How to set up Backup for ShoreTel VG50 and VG90 V siwtches!
Legacy Services, ShoreTel & Mitel, Technical ManagersBoth models of the ShoreTel VG90 and VG50 are availabe in V switch configurations. The V switch configuration enables you to provide local voice mail and autoamted attendant functionality to a smalll site economically. Compared to the cost…
What is all the Hub about?
Cloud Services, Networking & Connectivity, Technical ManagersSo you can't get any help from the IT department getting a private printer connected to your office PC. So what do you do? You run down to your local favorite "we sell cheap computer stuff" store and buy a "hub" or "usb multiplier" or something…
Where is the ShoreTel ECC Query file?
Legacy Services, ShoreTel & Mitel, Technical ManagersThe ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data. With the release of 5.X, ShoreTel created the C2G (“cradle to grave”) or Interaction Reporting functionality. This MySQL database…
Modify ShoreTel Database to Kill "dial 9" requirement?
Legacy Services, ShoreTel & Mitel, Technical ManagersFax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then define it as EXTENSION ONLY. Though I personally have been trying to eliminate all the forest eating fax machines and printers…
Memorial Day and ShoreTel Holiday Greetings Schedules!
Legacy Services, ShoreTel & Mitel, Technical ManagersIt happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that everyone know was coming, your entire client base calls to ask you how to change the Automated Attendant for a holiday greeting!…
Deploying the ShoreTel Personal Call Manager through AD Group Policy!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersInstalling a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System Planning Guide” that can be download from the DrVoIP site. This guide covers the basics for planning and managing a VoIP…
How to backup your ShoreTel IPBX!
Legacy Services, ShoreTel & Mitel, Technical ManagersPrior to version 7 of ShoreTel, backing up your ShoreTel system was very straight forward. There was a single folder in the root directory named d:\ Shoreline data. This folder contained all the information that was required to completely…
Effective ShoreTel Support for all of your VoIP Solution Needs
Business Managers, Legacy Services, ShoreTel & MitelShoreTel Support
ShoreTel gives business owners everything they need to have the peace at mind of knowing they have access to support when they need it. This includes services directly by ShoreTel support as well as through authorized service…
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