Video Chat Insights

Tag Archive for: Video Chat

Amazon Connect remote agent illustration

Amazon Connect Video Update:

Amazon Connect, Business Managers, Messaging & Integrations

Transforming Customer Service with Visual Interaction In April 2022, we introduced our first blog and demo showcasing the integration of video into call centers using Amazon Connect. Since then, the potential applications for video in customer…

Video call center consultation photograph

Adding Video to your Amazon Connect Contact Center

Amazon Connect, Business Managers, Messaging & Integrations, Technical Managers

Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information! I remember a team building exercise in communications in which all the team mates sat with their back to the grease board at the front of…

Mobile messaging notification illustration

Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!

Business Managers, Cloud Services, Communications & Collaboration, Technical Managers

Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired land line phones calling for tech support, or to make an appointment or to check on the status of an outstanding order! These folks are rushing…

Top 5 Trends Transforming your Contact Center!

Business Managers, Company & Perspectives, Industry Perspectives

The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react. Most contact centers are still using 1990 thinking in a 2020 world! The adoption rate of Smartphones,…

WebRTC browser communications illustration

WebRTC to change the Contact Center For Ever! Enter Amazon Mayday Button!

Business Managers, Company & Perspectives, Industry Perspectives

Last month we wrote that we believed that webRTC had the potential to change the business communications landscape forever especially as it related to contact centers! Little did we know that in less than a month, Amazon would do just that…

Microsoft OCS + ShoreTel = IM

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

Microsoft Office Communications is a powerful collaboration tool. The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also provided SIP. For purposes of this brief discussion, we will stay focused on the Internet…

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