Tag Archive for: Wide Area Networks

Five9 cloud contact center logo

A Five9 Call Center "cloud" migration success story!

, , ,
Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a premise based solution to a virtual call center.      Though the existing premise call center had performed faithfully for a number…
Software defined networking word cloud

WANtelligence - Software Defined Networks!

, , ,
WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company,  we had the opportunity to listen to the major carriers describe their network solutions.   The client company…
WAN Survival Guide book cover

What Carrier can provide Fiber to my branch office?

, , ,
What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your VoIP deployment, you need to know what carrier services your target circuit location. This can lead to the most frustrating experiences…
Dynamic multipoint VPN network diagram

ShoreTel VPN or MPLS? What works and saves money?

, , ,
An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition. …
Static WAN routing network diagram

Configure redundant static WAN routes when ShoreTel is in the data center?

, ,
Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters.   One of the most common Ask DrVoIP question we hear is…
ShoreTel SIP trunk configuration

Configuring SIP Trunks on ShoreTel!

, ,
We continue to get a lot of questions about SIP trunks and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel.…
ShoreTel SIP trunk configuration

ShoreTel QOS on CISCO Switches?

, ,
Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions.   Generally you are concerned about QOS on both your Local Area network (LAN) and your Wide Area Network (WAN).    …
ShoreTel SIP trunk configuration

QOS for ShoreTel VoIP Deployments!

, ,
Setting up QOS on your routers to support ShoreTel VoIP across a WAN connection requires that you employ some creativity in your configuration.   Think of Class Marking as a way of “coloring” packets so that the routers no how to treat…
ShoreTel SIP trunk configuration

ShoreTel Database Replication and Manipulation of MAXDBQUERIES!

, ,
It really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration database.  Depending on the system, you might find a database engine that ranges in complexity from…
ShoreTel SIP trunk configuration

Configure ShoreTel for Redundancy, Resiliency or Business Continuity?

, , ,
Of late we have seen a growing interest in building “disaster recovery” solutions for both the data and the voice applications so critical for business operation.  First, we need to make sure we understand the difference between redundancy,…
ShoreTel SIP trunk configuration

Does the ShoreTel Server Stream Media at G711?

, ,
You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic!  This is the minimum daily adult requirement for QOS on a WAN connection.   Prior to Version 9+ ShoreTel did not mark all traffic…
ShoreTel SIP trunk configuration

Admission Bandwidth Control?

, ,
In a VoIP environment the WAN circuit is generally engineered to handle X phone calls of a specific codec. For example you might plan out a circuit that supports 10 simultaneous phone calls across the WAN between sites. You select the G711…

Showing 12 of 14 posts

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.