Tag Archive for: Automated Attendant

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Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!

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Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us.  Why are we still using fax?  How come we still "Press 1 for this and Press 2 for that"?   I mean really, it is the 21st…
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Put your ShoreTel to work automating "Interviews" and "Surveys"

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Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the ShoreTel product line is can we create a "customer survey" or automated voice "order entry" solution.    In this application…
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ShoreTel adds Siri features with SpeechBridge!

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Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to navigate through an automated attendant menu using voice commands! Natural language, speaker independent speech recognition…
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Will Technology Kill the Call Center?

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We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu.   This  blog received a lot of interest and the follow on questions clearly indicated…
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ShorTel Tech Tip – Bulk Sound File Converter for WAV to ShoreTel format or CISCO format!

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We have previously posted a blog on the creation of ShoreTel WAV files using the Call Manager the desired result.  This is clearly a readily available tool and can reliably be used for small Automated Attendant greetings and to meet other WAV…
Telephone order call flow diagram

Have you set your Holiday Phone Message Schedule yet?

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It was the night before Christmas and all through the house not a create was stirring, except the technical support team!  It does not matter what holiday it is, the result is always the same.  At 4:45PM the day before the Holiday our Call…
Telephone order call flow diagram

“Call flow” the callers experience when reaching your business!

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Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump".    You might think that the core issues of network configuration, WAN traffic planning, QOS and DHCP services might…
Telephone order call flow diagram

Why move the Auto Attendant into the Contact Center?

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Many Call Center applications have an Automated Attendant front end call tree.  Typically, you  might have an Automated Attendant that plays the familiar On-Hours recoding: “Thank you for calling our company, press 1 for technical support…
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ShoreTel Enterprise Contact Center "Change Call Profile" icon

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How many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from ShoreTel clients is the analysis of Automated Attendant key strokes. With in the ShoreTel iPBX there are probably several ways to implement…
Telephone order call flow diagram

Fun with ShoreTel Voice Mail

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Stuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
Telephone order call flow diagram

How to create ShoreTel AA and ECC audio Files!

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You can hardly install a Automated Attendant with out creating the Audio files!    If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before…
Telephone order call flow diagram

More on ShoreTel V switches!

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When installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage this switch!    Normally this is no big deal, but with the V switch, you need to pay attention to this parameter as it will…

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