Tag Archive for: Automated Attendant
Putty Telnet into ShoreGear SG50V/SG90V
Legacy Services, ShoreTel & Mitel, Technical ManagersWe had a lot of requests for examples of telneting into the SG Voice switches, so we though we would do a quick video on that process. The V switch is a very different animal from the rest of the SG family. Basically, a small Linux server lives…
V Switch Schedule does not change Automated Attendant?
Legacy Services, ShoreTel & Mitel, Technical ManagersThis is one of those trouble tickets that keeps an engineer awake at night. A V switch was installed at a remote site to provide Automated Attendant and Voice Mail services for that site. The V switch was one of three switches at that site…
Live Operator or Automated Attendant?
Business Managers, Legacy Services, Telephony ArchivesRemember, you never get a second chance to make a first impression! How you handle an incoming telephone call will largely define your company to the calling public, scarefully consider what image you want to project. Some businesses feel strongly…
Leave a Message by spell by name?
Legacy Services, ShoreTel & Mitel, Technical ManagersIn an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers ability to dial internal extensions. This is the same feature you might use to provide “tenant services” to a ShoreTel…
Memorial Day and ShoreTel Holiday Greetings Schedules!
Legacy Services, ShoreTel & Mitel, Technical ManagersIt happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that everyone know was coming, your entire client base calls to ask you how to change the Automated Attendant for a holiday greeting!…
New family of ShoreTel SG voice enabled switches!
Legacy Services, ShoreTel & Mitel, Technical ManagersShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. There is an SG50V and an SG90V that differ only in the number of FXO and FXS ports that they support. What makes these switches (i.e.…
Live Answer or Autoamted Attendant?
Business Managers, Legacy Services, Telephony Archives
The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use of human beings”. Writing post WW2, his frame of reference was societies growing concern with automation. The concept…
Add ShoreTel Extension Lists to your Automated Attendant
Legacy Services, ShoreTel & Mitel, Technical ManagersExtension Lists are a unique solution for a variety of challenges in the Call Flow War! Does your Automated Attendant have a “spell by name” directory? Does the CEO want to be listed in the spell by name directory? In ShoreTel it is easy…
VoIP System Design - Call Flow
Business Managers, Legacy Services, Technical Managers, Telephony ArchivesInstalling a VoIP solution has a wide range of technical issues that need to be addressed, organized and accounted for. From co-coordinating the “porting” of phone numbers from the old telephone carrier to the new carrier; to determining…
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