Tag Archive for: Campaign Dialer

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Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections

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Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections The Hidden Challenge Behind Every Dialer Deployment When organizations launch Amazon Connect V2 Campaign Dialer, the excitement is all about automation, scalability, and…
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Why work with DrVoIP?

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Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign dialer!
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Campaign Dialer History and the Current State of the Art in Amazon Connect

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A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same year, DrVoIP installed its first Amazon Connect instance for a paying client. Having decades of experience building…
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Would you answer a call from a toll free number?

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Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls.   Calls either made manually by an Agent in an outbound contact center, or an auto dialer or campaign dialer.   Generally, in…
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Amazon Connect Emergency Notification System

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Emergency Notification? There are a number of use cases for an application that can process a list of contacts to be notified by voice message of an impending event.  The event may be an emergency or  a notification of a community activity…
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Building an "Appointment Reminder and Phone Tree" using Amazon Connect!

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The Phone Tree Concept Phone Tree's are have a wide range of use cases from emergency notification alerts, to social function meeting announcements and even appointment reminders!   The generic functionality of this "Phone Tree" application,…

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