Tag Archive for: Queue Overflow
ShoreTel Contact Center Overflow Concepts and Direct Calls to Agent!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersI would like to kill call center challenges with one blog! In many call center environments, it is possible that an agent has a Direct in Dial (e.g. DID) number that a client might call and bypass the entire call center process! For a…
Showing 1 of 1 posts. End of results.
