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Tag Archive for: Amazon Polly

Amazon Connect meets AI illustration

Using AI in your Call Center?

AI Solutions, Business Managers, Conversational AI

Amazon Connect Meets AI AI in the contact center isn’t new — it just has a new spotlight. Everyone’s talking about “adding AI” as if it were invented last year. The truth is, you’ve probably been using AI for years without realizing…

Helpful tips letter tiles

Amazon Connect Tips, Tricks and Trouble Shooting!

Amazon Connect, Technical Managers, Voice & Routing

What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that you can NOT delete a contact flow. Once it is created, you can "save as" but you cannot delete it. There is a good reason…

What makes up a basic Amazon Connect Call Center?

Amazon Connect, Business Managers, Deployment & Automation, Technical Managers

AWS Connect is simple to setup, but you may need some software engineering assistance to take advantage of other AWS Services!

Amazon Connect Configuration Best Practices – Part 1 Main Greeting options

Amazon Connect, Technical Managers, Voice & Routing

Best Practice for setting up an AWS Connect Contact Flow as your main Greeting.

Amazon Connect voice prompts with POLLY text to speech.

Amazon Connect, Business Managers, Technical Managers, Voice & Routing

Using Polly to speed your deployment time line and increase your call center customization efforts!

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