System Architecture Insights

Tag Archive for: System Architecture

What makes up a basic Amazon Connect Call Center?

Amazon Connect, Business Managers, Deployment & Automation, Technical Managers

AWS Connect is simple to setup, but you may need some software engineering assistance to take advantage of other AWS Services!

Hosted PBX? CISCO Voice in a Router? (BE6K-S)

Cisco & UCCX, Legacy Services, Technical Managers

The economics of a “hosted” or “cloud” based data and voice service is generally based on moving costs between the hosted provider and your office. The most dramatic example is the cost of the Internet connection. There is an inverse…

ShoreTel - Does a "single image" deployment always make sense?

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question. One of the most touted advantages of the ShoreTel architecture is the concept of a "single image" solution with no…

Compare ShoreTel (SHOR) and CISCO (CSCO) Unified Communications Manager

Compare ShoreTel (SHOR) and CISCO (CSCO) Overview Part 1

Business Managers, Legacy Services, Multi-vendor Telephony, Technical Managers

As both a ShoreTel Certified VoIP Engineer and a CISCO CCVP I have been working exclusively in VoIP since 1998. For this reason, one of the questions that is most asked of me is which is a better solution: ShoreTel and CISCO? Since…

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Tag Archive for: System Architecture

What makes up a basic Amazon Connect Call Center?

Hosted PBX? CISCO Voice in a Router? (BE6K-S)

ShoreTel - Does a "single image" deployment always make sense?

Compare ShoreTel (SHOR) and CISCO (CSCO) Overview Part 1

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