Tag Archive for: Custom CCP

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Adding Video to your Amazon Connect Contact Center

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Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember a team building exercise in communications in which all the team mates sat with their back to the grease board at the front of…
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Amazon Connect - Play Pre-Recorded messages to remote Voice Mail?

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Recorded Message Use Case In an outbound  call center an agent may make several hundred phone calls each and every working day.     When the person they dialed does not answer and the call is forwarded to voice mail, the Agent leaves a…
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Amazon Connect - Setting Caller ID and Name for Outbound dial by Agents

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Amazon Connect Caller ID Name and Number basics! Historically, the only caller ID you can send, is that of a phone number that actually appears on your Amazon Connect instance.  This has now been modified and AWS will let you send the CID…

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