Tag Archive for: Log Analysis
Log Blog – Debugging ShoreTel Voice Mail with vmail.log
Legacy Services, ShoreTel & Mitel, Technical ManagersWe should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both professionals need to play “detective” and gather all the hints they can in an exhaustive effort to figure out what went wrong! …
ShoreTel CDR Format- How to find the International Calls!
Legacy Services, ShoreTel & Mitel, Technical ManagersRecently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel stores CDR records in two locations for two different purposes. Historically, the first format is basically…
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