Tag Archive for: Dextr

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Dextr configures Amazon Connect Voice Call Recording by individual State Law!

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To record or not to record, that is the question It is very common to call into a contact center and he the warning message "You phone call may be recorded to improve customer service".   Sometimes you might even hear "Press 1 if you do not…
Dextr contact record filters

Amazon Connect Historical Reporting and Query Language!

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Slice and Dice your Contact Records! Dextr now has a full Historical Reporting Engine for Amazon Connect.   A new ICON has been added to the dashboard navigation panel,  when clicked brings you into the Historical report generator. …
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Dextr steps closer to AI in the Call Center with LENS integration!

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  Dextr integrates transcriptions, comprehension and sentiment analysis ! Contact center supervisors are hungry for insight into things like whether agents are having effective conversations, whether any interesting trends in customer…
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Dextr adds Global Quick Connects for Amazon Call Centers!

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  Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out of the Amazon Connect instance, typically to the company PBX. Dextr now makes it possible to add contacts to the…
Dextr contact center metrics dashboard

Amazon Connect & Dextr now support Chat

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Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience management tool.  Being able to integrate your website with a ChatBot is even more powerful, but imagine the…
DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

A Call Center for Cheap, Penny Pinching, Tightwads on a budget!

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We Design, Deploy, Service and Customize Amazon Connect! Since 2008 DrVoIP had been working  in the support of VoIP based call centers from CISCO, Avaya and Mitel/ShoreTel solutions.   Since 2017 we have focused exclusively on AWS services…
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Amazon Connect Email Routing using Dextr.Cloud

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The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr…
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The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

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Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!
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Why would you text a picture to your Amazon Connect call center?

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Sending Text messages with pictures to your call center can be a major time saver ...

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