Queue Monitoring Insights

Tag Archive for: Queue Monitoring

AgentHub queue and team visibility dashboard

AgentHub for Amazon Connect: Team Visibility, Agent Chat, and Call Parking

Agent Experience, Amazon Connect, Business Managers, Technical Managers

An Amazon Connect agent can see the customer interaction in front of them. But can they see who else is available, what is happening in the queues they support, or which teammate can help right now? That missing team awareness matters. Contact-center…

ShoreTel Collaboration Server a new Version 12 Appliance

Dextr has a new Agent Performance Widget!

Amazon Connect, Business Managers, Reporting & Optimization

New agent performance management widget update for the Dextr dashboard is now available!

Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!

Amazon Connect, Business Managers, Planning & Migration, Technical Managers

Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP was able to satisfy with Dextr dashboard! The client had a ShoreTel deployment that used ShoreTel Workgroups. ShoreTel…

Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!

Agent Experience, Amazon Connect, Business Managers, Technical Managers

AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of the first issues that we noted was that the standard Contact Control Panel or CCP, which is basically a WebRTC soft…

A ShoreTel Workgroup is a Contact Center for the rest of us!

Business Managers, Legacy Services, ShoreTel & Mitel

We have been working around the call center space for a long time. Actually, it is our first love! Does everyone need a full blown Contact Center? If you have a real boiler room operation, with shifts of agents that are heavily manged,…

The ShoreTel Workgroup Monitor Kicks Butt!

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration! To…

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