Tag Archive for: SIP

Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.
Legacy Services, ShoreTel & Mitel, Technical ManagersMy First Hack?
When I was a little kid, back when there was black and white TV sets and 33 RPM records, I was always amazed at the work of the telephone company repair man! At that time there was only one Phone Company. When they sent a repair…

Hacking ShoreTel!
Legacy Services, ShoreTel & Mitel, Technical ManagersI though I had seen it all!
When you have been involved with the design, deployment and management of customer premise telephone systems for as long as we have, you think you have seen it all. Over the years as we learn from our mistakes…

What is new in ShoreTel 13?
Legacy Services, ShoreTel & Mitel, Technical ManagersThere are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for…

An iPBX in an Amazon Cloud? A disaster recovery story!
Business Managers, Cloud Services, Resilience & Recovery, Technical ManagersDid you every think that your company would be physically unavailable, the building not accessible and the phone system unmanned? The issue of business continuity and disaster recovery is on your 'to do' list and hopefully you can get to it…

First Look at ShoreTel Mobility Router
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersThe ShoreTel Mobility Routers (aka SMR) is an exciting product that can make fixed/mobile convergence a reality! It builds heavily on inherent SIP functionality in call setup, call flow and Session Description Protocol. It acts as both a SIP client and as a SIP proxy server (e.g. B2BUA). If you are comfortable with SIP protocol, the SMR is a relatively simple device to understand. The products primary contribution to the state of the art is the ShoreTel Roam Anywhere Client (aka SRAC) and the fact that it is available now; it works and there are plenty of reference accounts.

ShoreTel Compatible Audio Conference Bridge on a Plug Server?
Legacy Services, ShoreTel & Mitel, Technical ManagersThe Sheevaplug computer is an amazing appliance! Think of the applications you could create on this 3 watt PC often confused as a wall transformer by the uninitiated. In fact I have a bunch of "wall warts" under foot for a variety of…

Mobile Call Manager for the iPhone?
Legacy Services, ShoreTel & Mitel, Technical ManagersOne of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple Iphone to a ShoreTel System as a SiP extension,…

ShoreTel SIP Trunk Configuration Parameters for Level 3
Legacy Services, ShoreTel & Mitel, Technical ManagersGenerally, we do not fill out forms given to us by Carriers. Most Carrier forms use nomenclature that is "Marketing Speak" and not technically driven. It seems we have 100 different ways to refer to a TDM with PRI signaling and only one…

How to Telnet into a ShoreTel phone
Legacy Services, ShoreTel & Mitel, Technical ManagersA typical trouble ticket might sound like "when another extension calls me, I can hear them, but they can not hear me"! Actually, one of my personal faviroites. Over the years I have come to learn that this is usually the result of one of…

Trends - Part 2 the impact of SIP
Business Managers, Legacy Services, Telephony ArchivesLets take a look at the impact of SIP – Aide from the pure technology play, SIP represents a fundamental change in the economics of the telecommunications market. The carriage of telecommunications has been in transition with a steady migration…

Trends in the PBX equipment market - Part 1
Business Managers, Legacy Services, Telephony ArchivesFrom time to time a new technology comes along that causes a dramatic paradigm shift with significant economic impact. As it relates to the customer premise telecommunications world, there are a number of trends that have the potential of dramatically…

Is the Economy good for VoIP?
Business Managers, Company & Perspectives, Industry PerspectivesHas the economy hit VoIP? My thinking is that it has and in a very positive way for both integrators and voip service providers. Throughout my career I have always been amazed at the number of traditional key telephone systems sold into the…
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