Tag Archive for: Conversational Bots

The Biggest Amazon Connect Upgrade You Probably Missed
AI Solutions, Business Managers, Conversational AI, Technical Managers
There’s been a quiet but profound shift inside Amazon Connect — and many businesses haven’t noticed it yet.
Between AWS re:Invent 2025 and the January 2026 rollout, Conversational AI, AI Agents, Prompts, and Guardrails were introduced…

Build an ai Receptionist for your call center
AI Solutions, Business Managers, Conversational AI, Technical ManagersAn ai Receptionist?
Back when vacuum tubes were still part of the computer science curriculum in most colleges, I read a book by Norber Wiener entitled "the human use of human beings". As the title suggested, lets free humans to do the…

Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersPress 1 for English!
Two characteristics of telecom technology in the 21st century continue to not make sense to us. Why are we still using fax? How come we still "Press 1 for this and Press 2 for that"? I mean really, it is the 21st…
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