Tag Archive for: Agent Chat

AgentHub queue and team visibility dashboard

AgentHub for Amazon Connect: Team Visibility, Agent Chat, and Call Parking

, , ,
An Amazon Connect agent can see the customer interaction in front of them. But can they see who else is available, what is happening in the queues they support, or which teammate can help right now? That missing team awareness matters. Contact-center…
Multichannel contact center icons

Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!

, , ,
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements!   One of the first issues that we noted was that the standard Contact Control Panel or CCP, which is basically a WebRTC soft…

Showing 2 of 2 posts. End of results.

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.