Tag Archive for: Cost Planning

AI for Answers and AI for Action comparison infographic

Smart Answer or Smart Action?

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The AI. Decsion that determnins cost and ROI Most businesses are rushing into AI and asking the wrong question. They ask: “What tool should we use?” The better question is: Do we need AI that answers… or AI that acts? That…
Contact center terminology word cloud

Deploy an Amazon Connect Contact Center for $195?

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Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in 2017.   "Pay only for what you use" is a very attractive economic principle!  We note that a lot of folks login into AWS and spin…
AI contact center modernization illustration

Amazon Connect Call Center Frequently Asked Questions!

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Executive Summary: Why Modern Contact Centers Win Amazon Connect is no longer just a cloud phone system. With integrated AI, real-time transcription, automated summaries, and intelligent agent assist, it becomes a measurable performance…
DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

A Call Center for Cheap, Penny Pinching, Tightwads on a budget!

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We Design, Deploy, Service and Customize Amazon Connect! Since 2008 DrVoIP had been working  in the support of VoIP based call centers from CISCO, Avaya and Mitel/ShoreTel solutions.   Since 2017 we have focused exclusively on AWS services…
SIP and WebRTC network devices diagram

Hosted PBX? CISCO Voice in a Router? (BE6K-S)

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The economics of a “hosted” or “cloud” based data and voice service is generally based on moving costs between the hosted provider and your office. The most dramatic example is the cost of the Internet connection. There is an inverse…
Virtual call center headset and cloud illustration

The ROI of a "Call Back" option!

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In his newly released ebook, Fonolo founder, Shai Berger, defines Abandoned Calls Rate as the Number of Abandoned Calls / Total Calls.  Abandoned calls represent not only a lost revenue opportunity, but they cost you hard dollars. Shai does…
ShoreTel Collaboration Server a new Version 12 Appliance

A ShoreTel Workgroup is a Contact Center for the rest of us!

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We have been working around the call center space for a long time.  Actually, it is our first love! Does everyone need a full blown Contact Center?   If you have a real boiler room operation, with shifts of agents that are heavily manged,…
VMware hosts and shared storage diagram

ShoreTel fail over options using VMware – Part 2 the "Poor Man" Option!

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A simple yet very effective step you can take to assure a high availability  is all but free!  It occurs to us that it is no longer acceptable to install ShoreTel on anything other than a VMware ESXi server!  Lets face it, you have to purchase…
Oracle VirtualBox logo

Run ShoreTel on Vmware Player or Oracle VirtualBox!

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With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The…
Gotcha illustration

Most Annoying Business VoIP Marketing Gotcha's

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If you have ever tried to decide on a new hosted business VoIP solution for your company, then you have most likely run into, and been frustrated by some of the "gotcha's" that VoIP company's use to get you to consider their service above all…
Bang for your buck illustration

The Hosted VoIP Telephony with 'the most bang for your buck'

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Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From…

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