Tag Archive for: Workgroups

Holiday calendar illustration

Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!

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Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP was able to satisfy with Dextr dashboard!   The client had a ShoreTel deployment that used ShoreTel Workgroups. ShoreTel…
ShoreTel Collaboration Server a new Version 12 Appliance

A ShoreTel Workgroup is a Contact Center for the rest of us!

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We have been working around the call center space for a long time.  Actually, it is our first love! Does everyone need a full blown Contact Center?   If you have a real boiler room operation, with shifts of agents that are heavily manged,…
Mobile telephone collection

How to Ring more than 16 phones in a ShoreTel Hunt Group?

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How to ring more than 16 phones in a ShoreTel Hunt Group? Can't say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! …
ShoreTel deployment network diagram

ShoreTel - Does a "single image" deployment always make sense?

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We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question.  One of the most touted advantages of the ShoreTel architecture is the concept of a "single image" solution with no…
ShoreTel deployment network diagram

What is new in ShoreTel Version 11/12?

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Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.   The decision as…
ShoreTel deployment network diagram

Have you set your Holiday Phone Message Schedule yet?

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It was the night before Christmas and all through the house not a create was stirring, except the technical support team!  It does not matter what holiday it is, the result is always the same.  At 4:45PM the day before the Holiday our Call…
ShoreTel deployment network diagram

Creating a “Personal Workgroup” to help answer your phone!

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One of the great attributes of a Personal Call Manager, is the multiple call appearance functionality.   When you have an active phone call  you  can actually see a new call ring in, on your screen.  I like to think of this as “priority…
ShoreTel deployment network diagram

ShoreTel Enhanced Workgroup Services!

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Historically, there were three services in the ShoreTel architecture that were no distributed to other servers.   To oversimplify, this meant that if the HQ server (read primary server) was unavailable, the services that were not distributed…
ShoreTel deployment network diagram

The ShoreTel Workgroup Monitor Kicks Butt!

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As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center!  You can not find a more feature rich or cost effective  solution to call routing, email routing  and web collaboration!    To…
ShoreTel deployment network diagram

The ShoreTel Prefix Option

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In this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they have the challenge of integrating their data and telecommunications systems. For example, we have witnessed an…
ShoreTel deployment network diagram

What is a ShoreTel DVM and why do I need one?

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What exactly is the value of a Distributed Voice Mail Server (e.g. DVM)?   What are the pro’s and con’s of installing one?  Does it have any impact on resiliency (not redundancy) as it relates to business continuity in the event of server…

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