Tag Archive for: Desktop Integration
Microsoft OCS + ShoreTel = IM
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersMicrosoft Office Communications is a powerful collaboration tool. The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also provided SIP. For purposes of this brief discussion, we will stay focused on the Internet…
VoIP and Microsoft Outlook Integration?
Business Managers, Legacy Services, Telephony ArchivesDoes your Microsoft Outlook Integrate with your phone system? This functionality is getting to be the “minimum daily adult requirement” feature in the VoIP vendor space. We all just expect that our phone system “knows” about…
ShoreTel CRM Integration
Business Managers, Legacy Services, ShoreTel & MitelEvery business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very common personal contact managers, but other popular solutions include Salesforce, Goldmine, ACT, Microsoft CRM, Time…
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