Tag Archive for: Directory Dialing

Amazon Connect direct telephone call illustration

Enable Callers to Dial an Agent Direct?

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Direct Dial and Agent? Not every contact center wants callers to be able to dial a specific agent directly.  In fact, more times than not, it is discourage entirely.  Certain enterprises however find it a real necessity.   Customer service…
Child using a telephone

Give Amazon Connect Phone system features with "Dial by Name" functionality

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use LEX to enable a "dial by name" directory and give your call center phone system like features!
Child using a telephone

Leave a Message by spell by name?

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In an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers ability to dial internal extensions. This is the same feature you might use to provide “tenant services” to a ShoreTel…
Child using a telephone

Add ShoreTel Extension Lists to your Automated Attendant

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Extension Lists are a unique solution for a variety of challenges in the Call Flow War! Does your Automated Attendant have a “spell by name” directory? Does the CEO want to be listed in the spell by name directory? In ShoreTel it is easy…

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